Online Banking FAQs
What is online banking and how much does it cost?
Online banking provides access to your Bank of Weston accounts from the convenience of your personal computer. All account inquiries, transfers, email, and other bank information services are free. Normal bank fees will be assessed for completed stop payments and check orders.
Online banking provides access to your Bank of Weston accounts from the convenience of your personal computer. All account inquiries, transfers, email, and other bank information services are free. Normal bank fees will be assessed for completed stop payments and check orders.
What types of accounts are accessible in online banking?
You can access any of your Bank of Weston accounts, including: Checking, Savings, Certificates of Deposit, Loans, and IRAs.
You can access any of your Bank of Weston accounts, including: Checking, Savings, Certificates of Deposit, Loans, and IRAs.
What do I need to get started with online banking?
You need an account at Bank of Weston and you need access to the Internet.
You need an account at Bank of Weston and you need access to the Internet.
Can I access my accounts from more than one location? Can I use it at home and at my office or when I am traveling?
Yes. You can access your accounts from anywhere that you have internet access.
Yes. You can access your accounts from anywhere that you have internet access.
I share a checking account with someone else. Do we both need to enroll or can we share the same Login ID?
We do not recommend sharing user IDs or passwords with anyone. Each account holder can be set up with their own user ID and password.
We do not recommend sharing user IDs or passwords with anyone. Each account holder can be set up with their own user ID and password.
Can I download information to my financial management software?
Yes, online banking can export to the leading personal finance management software packages available today. The formats are .OFX (Open Financial Exchange) .CSV (spreadsheet) or text file .TXT (word processing).
How current is the information?
All account information is current as of the date of our last processing. Available balances may reflect pending items for the current business day.
All account information is current as of the date of our last processing. Available balances may reflect pending items for the current business day.
Are there times when I will not be able to access my accounts?
The system is available 7 days a week, 24 hours a day, except for a few minutes each evening during the day-end process. If you are able to get on the internet, but unable to reach online banking, try again later. If the problem persists, email us at info@bankofweston.com or call us at 816-858-5900.
The system is available 7 days a week, 24 hours a day, except for a few minutes each evening during the day-end process. If you are able to get on the internet, but unable to reach online banking, try again later. If the problem persists, email us at info@bankofweston.com or call us at 816-858-5900.
Do you offer electronic statements?
Yes! Electronic statements are available for all Bank of Weston checking or savings accounts for no additional fee.
Yes! Electronic statements are available for all Bank of Weston checking or savings accounts for no additional fee.
Do you offer Bill Payment?
Yes! Bill Pay is available for your Bank of Weston checking accounts for no additional fee.
Yes! Bill Pay is available for your Bank of Weston checking accounts for no additional fee.
Can I customize my online profile?
Yes, this feature is available using your Organize Dashboard option. You can add or remove cards, or reorganize cards to your own personal preferences. This customized view will apply to both your Online and Mobile experiences.
Yes, this feature is available using your Organize Dashboard option. You can add or remove cards, or reorganize cards to your own personal preferences. This customized view will apply to both your Online and Mobile experiences.
What types of accounts can I transfer funds to and from?
You can transfer funds between any of your Bank of Weston checking and savings accounts. You can also transfer money to a loan, resulting in a loan payment.
You can transfer funds between any of your Bank of Weston checking and savings accounts. You can also transfer money to a loan, resulting in a loan payment.
I know that I will never transfer money from some of my accounts. Is there some way to keep me from inadvertently transferring from such an account?
Yes, you may designate any of your accounts as "view & deposit only" access and prevent transfers from those accounts. You can still view the accounts and transfer funds to them.
Yes, you may designate any of your accounts as "view & deposit only" access and prevent transfers from those accounts. You can still view the accounts and transfer funds to them.
I have an account at another bank. Can I transfer funds to it from my Bank of Weston account?
No, transfers can be made only between your accounts at Bank of Weston.
No, transfers can be made only between your accounts at Bank of Weston.
Are there limits on the number of transfers I can make?
Online Banking poses no limits on the number of transfers you can make.
Online Banking poses no limits on the number of transfers you can make.
When will my transfer take place?
If you initiate the transfer before end of day processing, the transfer will take place on that day. Otherwise, it will take place the next business day.
If you initiate the transfer before end of day processing, the transfer will take place on that day. Otherwise, it will take place the next business day.
Mobile Banking FAQs
What are the restrictions on the type of mobile devices that can be used to access accounts?
Our Digital Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Our Digital Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.
What functions can I perform from my mobile device?
Provided that you have enrolled and have access, you can:
Provided that you have enrolled and have access, you can:
- View Transaction History
- View Account Balances
- Transfer Funds between Bank of Weston accounts
- Pay Bills
- Mobile Check Deposit
- View Alerts*
- Release ACH and wires (if you are set up for this access)
What happens if I lose my mobile device?
If you have a lost or stolen mobile device, you can log on from a different device and de-authorize the missing device. This can be found in your Security Settings. You can also contact any of our locations for assistance with removing any misplaced device.
If you have a lost or stolen mobile device, you can log on from a different device and de-authorize the missing device. This can be found in your Security Settings. You can also contact any of our locations for assistance with removing any misplaced device.
What do I need to do if I get a new phone?
When you replace any Mobile device, you will want to remove your old device through Security Settings.
When you replace any Mobile device, you will want to remove your old device through Security Settings.
Can I use any mobile device to access my accounts?
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. Any new device will require 2 Factor Authentication.
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. Any new device will require 2 Factor Authentication.
Can I add a new Bill Payment Payee via mobile banking?
Yes. You can add a new payee by selecting Bill Pay and Payees, then touch the + to enter a new payee.
Yes. You can add a new payee by selecting Bill Pay and Payees, then touch the + to enter a new payee.
Can I edit or delete a Bill Payment that I set up through my mobile device?
Yes. In your Mobile App, you can select Pay Bills, then select the Bill Payment that you would like to edit or delete. This can only be changed if it is in a Pending status.
Yes. In your Mobile App, you can select Pay Bills, then select the Bill Payment that you would like to edit or delete. This can only be changed if it is in a Pending status.
Can I deposit a check by taking a picture of it with my phone?
Yes. See Mobile Deposit for more info.
Yes. See Mobile Deposit for more info.
What if I can't get my mobile device to work with Mobile Banking?
There are a number of reasons that you may experience trouble accessing the mobile banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:
There are a number of reasons that you may experience trouble accessing the mobile banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
- You might try to clear your browser cache.
- Your mobile device must be on the most current software update.
Security FAQs
Which browsers and devices are compatible with online banking?
We support the latest version of Microsoft Edge, and current versions of Firefox, Safari, and Google Chrome.
We support the latest version of Microsoft Edge, and current versions of Firefox, Safari, and Google Chrome.
*If using a phone or tablet to access online banking, please download the Bank of Weston Mobile Banking app.
What can I do to help secure access to my online banking logon?
It is important to follow best practices when banking online. There are many ways to boost your online banking session security. Below are just a few things you can do for added protection:
It is important to follow best practices when banking online. There are many ways to boost your online banking session security. Below are just a few things you can do for added protection:
- Set up complex passwords that are difficult to guess, but easy for you to remember.
- Refrain from using remember me options for passwords/codes/ and device detail on shared devices.
- Use two-factor authentication.
- Keep all software up to date on all your devices used to access your account.
- Utilize and update anti-virus software.
- DO NOT share your login with anyone.
You can help safeguard your information and the system by protecting your Login ID and Password. Memorize them and keep them secure.
Where do I find more information related to your security policy?
For more information concerning Bank of Weston 's security, view our Security Statement.
For more information concerning Bank of Weston 's security, view our Security Statement.
